Shipping policy
SHIPPING POLICY
Rinse+ · rinseplus.com
Last updated: October 2026
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WHERE WE SHIP
We currently ship to addresses within the contiguous United States (48 states). Alaska, Hawaii, US territories, and international addresses are not supported at this time.
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SHIPPING COSTS
Every kit ships for $9.95.
Smaller orders, like a refill or a single bottle, ship for $5.95. Larger orders ship for $9.95.
Refill deliveries on a subscription ship free.
Your exact shipping cost is shown at checkout before you pay.
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PROCESSING TIME
Orders are processed within 1–2 business days of being placed. Orders placed on weekends or US public holidays are processed the next business day.
You will receive a shipping confirmation email with a tracking number once your order has shipped.
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DELIVERY TIMES
Standard shipping: 3–7 business days after dispatch.
Delivery times are estimates and not guaranteed. Delays caused by carriers, weather, or other circumstances outside our control are beyond our responsibility.
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ORDER TRACKING
A tracking link is included in your shipping confirmation email. If you have not received your confirmation within 3 business days of ordering, check your spam folder or contact us at team@rinseplus.com.
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LOST OR DAMAGED SHIPMENTS
If your order arrives damaged, contact us within 7 days of delivery at team@rinseplus.com with your order number and a photo. We'll arrange a replacement or refund.
If your tracking shows delivered but you haven't received the package, contact us and we'll investigate with the carrier. We are not responsible for packages marked as delivered to the correct address.
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ADDRESS ERRORS
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at the time of purchase. If you notice an error immediately after ordering, contact us at team@rinseplus.com as quickly as possible — we can correct it if the order hasn't shipped yet.
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CONTACT
Questions about your shipment:
Email: team@rinseplus.com
We respond within 1 business day.
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30-DAY NO-HASSLE REFUND
If you're not happy for any reason within 30 days of delivery, email team@rinseplus.com or reply to your order confirmation. We'll process a full refund. No questions. No forms. No hassle.
We do not cover return postage. If we ask you to return an item, return shipping is at your expense.
To start a refund, email team@rinseplus.com with your order number. We respond within 1 business day.